TERMS OF SALE
These are the Terms of Sale ("Terms") that apply when the purchase of a TOATEST.COM product takes place between you and SOUND FOR LIFE Ltd. SOUND FOR LIFE Ltd is a company headquartered at Unit 507, 5/F, Chinachem Golden Plaza, 77 Mody Road, Tsim Sha Tsui East, Kowloon, Hong Kong.
Please read the Terms of Sale carefully. By ordering and purchasing a Product, you are agreeing to these Terms. If you do not understand the Terms of Sale or do not accept any part of them, do not place an order and purchase a product.
You agree that in order to process your order, to verify your payment, and protect you, and SOUND FOR LIFE Ltd, from any fraudulent transaction(s), SOUND FOR LIFE Ltd may provide your information to reliable third parties such as the online payment provider called STRIPE or the access provider to the test platform called Neuro Technology Solution, NTS.
Ordering and Payment
When you place your order, you authorize SOUND FOR LIFE Ltd to charge your debit or credit card or any other payment method for the total amount of your order that appears before you validate your payment (including any taxes).
You are informed that SOUND FOR LIFE Ltd is a company registered in Hong Kong, China and that your payment is made in the seller's country. International payments may be subject to fees requested by your bank. We invite you to contact your bank to find out what their policy is for international payments and fees.
SOUND FOR LIFE Ltd reserves the right to refuse or cancel your order. For example, if your profile does not match the following fields; medical, therapeutic or educational or if the information you provided is inaccurate or unverifiable.
When SOUND FOR LIFE Ltd receives your order, you will receive an automatic email including all the details of your order.
Customs Duty and Local Taxes
Customs duty and local taxes can be claimed by local authorities depending on the country you live in. Our payment procedure cannot anticipate or give you the possible amount of the customs duty and/or local taxes. You agree to pay the customs duty and/or local taxes without the possibility of being reimbursed by SOUND FOR LIFE Ltd.
Currency exchange and Bank fees
The amount you will be charged is the price shown on the ordering page. You will pay in the currency indicated on the ordering page. If you pay using a bank account or a debit or credit card that does not have liquidity in the currency indicated, you may have to pay an overdraft fee requested by your bank. You agree to pay these costs without being reimbursed by SOUND FOR LIFE Ltd.
In addition, your bank may also charge you for payments abroad. You agree to pay for these costs without being reimbursed by SOUND FOR LIFE Ltd.
Subscription and Units Offers
When you choose a monthly subscription offer, you authorize SOUND FOR LIFE Ltd to charge your debit or credit card for an initial period of 7 days and to renew this withdrawal automatically and monthly thereafter.
When you choose a monthly subscription offer ("Unlimited Pack") with a prepayment of several months, you authorize SOUND FOR LIFE Ltd to charge your debit or credit card for the period initially chosen and to automatically renew this withdrawal when each period expires.
When you choose one or several single units, you authorize SOUND FOR LIFE Ltd to charge your debit or credit card for the amount shown on the ordering page.
The remote test feature is available for both "Unlimited Pack" and "Single units" offers. The "Unlimited Pack" includes 25 remote test invitation links, so your clients can take the test at home.
How to stop the automatic renewal of a subscription
You can stop renewing your subscription at any time by going to the "subscription" page of your account. You will continue to benefit from the services provided in your offer until the expiration of the current period of time that has been paid.
The automatic renewal ceases in the absence of payment (rejection of the card, refusal of banking authorization, insufficient funds, expired card, etc.)
Access to the platform
After you register, you have access to the platform. You can edit your client profile information and assign/him or her a unit of tests. To assign unit(s) of tests, you need credit your account by choosing one of our offers in the "Purchase section" of the website.
Identity and/or information authentication and verification procedures can also be implemented and temporarily or permanently block your access.
Availability of units included in the offer you chose
The offers allow you to access a certain number of units
- Determined in advance (single units of tests),
- Unlimited for a defined period (unlimited subscription).
A unit includes a "before" test and an "after" test that can be assigned to a client’s profile. Following a payment, regardless of the offer you chose, and as soon as a "before" test is done, you have 160 days to perform the "after" test.
In limited subscription offers, unused units cannot be carried forward from one period of time to another.
In single units offer, units are available for one year. At the expiration of the 365 days, any unused unit is lost.
Your login and password are personal information. You are not allowed to share them with a third party. You must keep your password in a secure place and you are solely responsible in case of theft.
Availability of the online platform
SOUND FOR LIFE Ltd is making great efforts to provide 24/7 access to the platform. However, some updates may temporarily block access to the platform. In addition, the availability of the platform may depend on a server managed by a third party with whom SOUND FOR LIFE Ltd cannot directly intervene with in case of technical issues. Finally, the platform is managed in partnership with Neuro Technology Solution, NTS and SOUND FOR LIFE Ltd cannot intervene directly in case of technical issues. SOUND FOR LIFE Ltd cannot be responsible in case of unavailability of the platform.
If access to the platform is made impossible for an unreasonable length of time, SOUND FOR LIFE, Ltd will reimburse users on the basis of the pro-rated time of the platform’s unavailability.
Promotional codes can be deactivated at any time without the need for a notification. If you used a promotional code on the day of your order, the discount offered is valid as long as your subscription is renewed automatically. If you cancel the automatic renewal, the promotion is no longer applicable to future orders.
You can cancel your order within 14 days after your payment but it is subject to the conditions set out below. In case of cancellation, you will be fully refunded for the amount received by SOUND FOR LIFE Ltd. Any bank charges and other taxes will not be refunded by SOUND FOR LIFE Ltd and will remain at your expense. To ask for a refund, fill the form in the dedicated page.
You cannot cancel your order in the following cases:
- Following an automatic renewal of a subscription
- In all cases, if you used all or part of the units allocated to your order.
We make sure not to make any pricing errors on our website. If, however, we discover one and you have already been charged, we will advise you of the correct price and you will have the opportunity to continue your order with the correct price or cancel it at no cost to you.
Access and sales restrictions
When you register on the TOATEST.COM platform you certify that you are a professional in the medical, therapeutic or educational field. You also certify that the information provided is accurate. If it turns out that your profile does not match or that the information is inaccurate, the sale may be refused or canceled afterwards by SOUND FOR LIFE Ltd. Your account can be deactivated at any time.
Institutional and educational organizations such as schools, colleges, etc., and hospitals cannot subscribe to the offers on the TOATEST.COM website. They are invited to contact SOUND FOR LIFE, Ltd for a personalized offer at firstname.lastname@example.org.
Access to your account is personal. It is associated with your name. You are therefore not authorized to allow access to your account to a third party unless the latter works under your authority and responsibility. SOUND FOR LIFE Ltd can suspend any account whose access seems to exceed an individual and unique professional use (as for example in the case of shared or group use).
You may only use the platform in accordance with the instructions available online on our site.
Limits of use
You understand and agree that the TOATEST.COM platform allows you to perform pedagogical tests.
The test does not allow you to offer a medical diagnosis. The results of the test should never lead to the cessation a treatment recommended by a physician.
You understand and agree that SOUND FOR LIFE Ltd does not guarantee any result derived from the use of the platform.
TOATEST.COM and other products offered by SOUND FOR LIFE Ltd are not recognized by the Federal Drug Administration in the U.S. or any other medical authority in the world.
You understand and agree that the information available on the TOATEST.COM website and any other information accompanying the product is pedagogical information and that they cannot be regarded as therapeutic or medical information or advice.
SOUND FOR LIFE Ltd is not responsible for the interpretation you make of the test. It is your responsibility to present the test results with the utmost caution. You must inform your clients that test results cannot lead to a diagnosis or to the change of a medical treatment and that they have no medical value.
Limitation of liability
You understand and agree that, to the maximum extent permitted by applicable law, SOUND FOR LIFE Ltd, its subsidiaries and partners (collectively called "the SOUND FOR LIFE Ltd parties”) will not be liable under any theory of liability (Whether contractual or otherwise), for any indirect, incidental, consequential, or resulting damages that you could have in connection with the product. The SOUND FOR LIFE Ltd parties or its representatives have been advised of or would have been aware of the possibility of such damages.
You understand and agree that, in accordance to the maximum extent permitted by the law, the total liability of the SOUND FOR LIFE Ltd parties, and the present limited warranty, shall not exceed the actual amount you paid to SOUND FOR LIFE Ltd for the product.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply.
No employee or representative of SOUND FOR LIFE Ltd or its Affiliates or any other third party can make any changes, extension or additions to this limited warranty. In the event that any condition of this limited warranty is held to be unlawful or inapplicable, the remaining terms remain in effect.
Law and jurisdiction in force
The courts of some countries do not apply to their nationals, the laws of Hong Kong, China, or at least under certain conditions. If you are a national of one of these countries and when the laws of Hong Kong are excluded, the laws of your country will apply. Otherwise, you agree that the laws of Hong Kong apply to the terms and conflicts arising therefrom or relating thereto. Similarly, if the courts of your country do not allow you to recognize the jurisdiction of Hong Kong, then the jurisdiction and venue of the courts in your country will apply to the relative disputes. Otherwise, any claim derived from or relating to these conditions will be judged exclusively in the jurisdiction of Hong Kong and both you and SOUND FOR LIFE Ltd agree to be judged by these courts. Nevertheless, SOUND FOR LIFE Ltd reserves the right to bring injunctive relief (or any equivalent type of urgent legal relief) to any jurisdiction.
The Terms in effect at the time you place your order for a product will apply to that order and product. SOUND FOR LIFE Ltd reserves the right to make changes to these Terms. These changes take effect immediately with any new sale.
Events beyond Reasonable Control
Neither party can be held responsible for a delay in fulfilling these conditions or for a breach, if this delay or failure arises from any cause which is beyond its reasonable control.
In the event that you do not comply with these terms and we do not take action immediately, this does not mean that we waive our rights (such as the right to take action later).
In the event that a particular term is not enforceable, the other terms are not affected.